Concept Mapping I use allot in my job we use a tool called Microsoft Visio to work out concepts and map out ideas in planning sessions. I work in Health Insurance and we write in my department what is called Standard Operating Procedures and decisions trees. This software gives us a step by step road map to design to give users a simple flow chart to follow. Below is a link that shows how the chart look like. This tool is used allot in our industry we use concept mapping for our call reprsenatives and they can get a step by step process on what to do on various scenarios of a call. I myself have just started using this tool in the past year and I find it very user friendly.
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